• Browse our online store and select the items you wish to purchase.

• Click the "Add to Cart" button to add the item to your shopping cart.

• When you’re ready to check out, click the shopping cart icon at the top right of the page and select "Proceed to Checkout."

• On the checkout page, enter your shipping address, choose your payment method, and confirm your order.

• After payment is complete, you will receive an order confirmation email to ensure your order was successfully placed.

If you encounter any issues during the ordering process, please feel free to contact our customer service team.

  Once your order is shipped, we will send you an email with the tracking number. You can track your package by following these steps:

• Open the shipping notification email and look for the "Order Tracking" section.

• Click on the tracking link in the email, or paste the tracking number on the corresponding logistics company’s official website.

We use FedEx and YTO Express for shipping, and the appropriate courier will be chosen based on your region:

• FedEx: For international deliveries, you can track your order on the FedEx website.

• YTO Express: For domestic deliveries, you can track your package on YTO Express’ website.

If you haven't received tracking information, or have any other issues, please contact us, and we will assist you.

• If your order has not been shipped, we can help you modify or cancel it. Please contact our customer service team as soon as possible with your order number.

• If your order has already been shipped, we are unable to make changes or cancel it. You can request a return after receiving the product, as detailed in our return policy.

Please contact us as quickly as possible to ensure we can process your request.

Order processing times may be longer for the following reasons:

• Out of stock: If an item has low stock, it may require a restock before shipping.

• Payment confirmation: In some cases, we may need to wait for payment confirmation, especially for bank transfer payments.

• Shipping area: Deliveries to remote areas may take longer.

If your order is delayed, we will notify you via email and provide updates on the status of your order.

• If you're not satisfied with your purchase, you can return the item within 30 days of purchase.

• Please ensure the product is unused, undamaged, and in its original packaging.

• A proof of purchase or order number is required when returning an item.

• Once your return request is approved, you can send the item to our designated return address. The return shipping cost is the responsibility of the customer, unless the product is faulty.

If you have any issues regarding returns, please contact our customer service team, and we will assist you.

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

• PayPal (supports global payments)

• Apple Pay / Google Pay

• Bank Transfer (available in certain regions)

All payment information is encrypted to ensure the security of your transaction.

We value your feedback and concerns. You can contact our customer service team through the following method:

• Email: support@yourstore.com

our online store offers a wide range of products related to Korean culture, including but not limited to:

• Traditional Korean clothing (such as Hanbok)

• K-pop merchandise

• Korean anime and manga-related products

• Korean-themed accessories and small items

We offer custom products, allowing you to personalize Korean culture-related items, such as T-shirts with your favorite K-pop idols or custom-made Korean-style accessories. Please contact our customer service team to let us know your needs, and we will strive to provide personalized custom products.

United States — Courier / Parcel Duty Policy

1. Elimination of the “de minimis” Threshold

• Since May 2, 2025, the U.S. has removed the $800 de minimis exemption for shipments originating from Mainland China and Hong Kong. This means all parcels, even those valued under $800, are now subject to duties.

• From August 29, 2025, this rule will extend to all countries, meaning all low-value parcels shipped to the U.S. will no longer be exempt from duties.

2. Fee Standards

• Parcels shipped via postal channels: taxed at 30% of the declared value or a flat fee of $25 per parcel (adjusted to $50 from June 1, 2025).

• Parcels shipped via commercial couriers (UPS, FedEx, DHL, etc.): duty rates have been adjusted, in some cases reduced from as high as 145% down to ~30%.

3. Courier Company Responses

• Several European postal operators (Nordic countries, Belgium’s bpost, Austria Post, etc.) have suspended or adjusted services to the U.S. due to the lack of clarity and time to adapt to the new U.S. policy.

• Some services may still process parcels classified as gifts below certain thresholds.

4. Extra Charges and Processing Fees

• Importers must also bear customs clearance fees, such as handling charges or brokerage fees, in addition to duties.

European Union — Courier / Parcel Duty Policy

1. Elimination of the “de minimis” Threshold

• The EU has removed the €150 de minimis exemption for low-value imports.

2. New Fixed Administrative Fee

• A €2 administrative fee applies to most small parcels, and €0.50 for bulk consignments (e.g., warehouse shipments).

3. VAT and Customs Declarations

• All goods imported from outside the EU are subject to VAT regardless of value.

• Goods over €150 may also incur customs duties and excise taxes.

• The Import One Stop Shop (IOSS) system allows sellers to collect VAT at checkout and simplify customs clearance.

4. Stricter Customs Filing

• Since December 4, 2024, shipments entering or transiting the EU require more detailed customs data, otherwise they risk delays or rejection.